ნივთის დაბრუნება

 

  • Any purchased product is eligible for return within 3 days of initially placed order besides specific exceptions listed below;
    • The returned product must not be damaged, otherwise it will not be eligible for return and therefore refund;
    • The product will be inspected upon return. Under the above-mentioned circumstance, the product will not be eligible for return and “Veloplus” retains the right not to provide refund or exchange the product.
    • It is possible to exchange the product for the product of different color or product itself within 3 days after the purchase, in case if the above- mentioned circumstances are not violated;
    • The products purchased on discount during the discount periods will not be refunded for their initial price;
    • The refund operation will be executed within 10 days maximum after the product has been returned and passes the inspection;
    • The returning of the funds on your bank account is the responsibility of the bank serving your account;
    • The return of the product to our storage is the clients responsibility, therefore, make sure you are not violating above-mentioned circumstances;
    • The returning process is free.

 

 Refund

 

  • The refund operation will be executed within 10 days maximum after the product has been returned and passes the inspection;
  • The refund is provided excluding the fees for delivery service;
  • Only the price of the product during its sale will be considered during exchange, return or refund operations.