Return Item

 

  • Any purchased item can be returned within 3 days of receiving the original order except in the specific cases listed below;
    • The item must not be damaged when returned. Otherwise the item is not subject to refund and therefore the amount will not be refunded;
    • The item will be checked upon return. In the presence of the above circumstances, the item will not be subject to return and "Veloplus" reserves the right not to reimburse the amount or make an exchange;
    • Within 3 days of purchase it is also possible to exchange the item in any other color or product, provided that the above conditions are not violated;
    • Discounted items purchased during the discount period are not subject to a refund of the original cost of the product;
    • The amount will be refunded within a maximum of 10 working days from the return of the item, in case the item passes the inspection;
    • Refunds to your bank account are the responsibility of your bank.
    • The responsibility for the items rests with the customer before delivery to our warehouse, so make sure you do not violate the above terms;
    • In Georgia Return of item is free.

 

Money Refund

 

  • The amount will be refunded within 10 working days from the return of the item, in case the item passes the inspection;
  • Refunds are made excluding courier services;
  • Only the price at the time of purchase is taken into account during exchange, return and refund.